Customer info

Condition guide

Four honest grades. Read the label on the product page — that’s what you’ll receive.

New in box

Factory-sealed. Never opened. Original packaging intact. Backed by our 365-day warranty.

Open box

Box was opened — sometimes by us, sometimes by a customer who decided not to keep it. We’ve inspected the contents. Item is fully functional and complete. May show minor handling marks. 60-day warranty.

Refurbished

Came back to us with a defect. Our techs diagnosed, repaired, tested, and re-certified it. Works like new. 90-day warranty.

Customer return

Bought new, briefly used, returned within the original retailer’s window. Cleaned and inspected. Cosmetic wear varies — we document anything significant in the listing. 60-day warranty.